The following is an excerpt from an email announcement made to Business Solutions Partners:

Microsoft CRM Release 1.2 became generally available in North America on Monday, December 8, 2003. Additionally, it has been released to manufacturing in the languages of French, German, International English, Italian and Spanish, soon to be followed by Brazilian Portuguese, Danish and Dutch. These additional languages will be available in the January/February timeframe. This release marks the first global release of Microsoft CRM.

Microsoft CRM release 1.0 was delivered with a promise of helping to enhance business productivity. Microsoft CRM 1.2 builds on that promise by delivering additional features and functionality to further improve usability and performance and to automate business processes. Microsoft CRM 1.2 contains new features and enhancements in the areas of workflow, set-up, performance, Sales for Outlook, and reporting. Additionally, Microsoft CRM 1.2 includes support of Microsoft Windows Server System 2003, Microsoft Exchange Server 2003, Microsoft Office 2003, and Microsoft Small Business Server. These new features and enhancements will help your organization capture valuable prospect and customer information that can be shared across your organization to make agile, customer-centric business strategies, and ultimately, to help build more profitable customer relationships.